A Call from Broward County (Transit??)

This morning I got a call which my caller ID identified as Broward County EOC which I believe is the Emergency Operations Center that deals with public emergencies and FEMA etc.

The call was pertaining to a complaint I made on October 31 to Broward County Transit!!  Big questions: why is the EOC calling me about that?  Second, she had absolutely no information about the complaint, so why did she call me in the first place?  To issue platitudes to keep me happy?…as if that were possible on Broward County Transit.  Third, really?  It takes over a month to get called about an issue??  If Broward County Transit was privately owned, that would NEVER happen.

I told the young woman that I am waiting for replies on several different complaints to BCT, that I write a blog about this very subject, and that I would certainly be writing about this issue.  As I couldn't access my information about complaints when she called, I asked her to give me her name, which she failed to do, and that she should call me back when she was informed about the complaint and what will be done about it.  I shake my head even now wondering why she even bothered to call me.    She took my contact information and said her supervisor…what, at EOC??…would call me back in nine or ten days.  Of course, common sense forces me to wonder why she needed my information again; she called me and asked for me by name.   How ridiculous are these people and these organizations?  Taxpayers pay for this ineptitude.  What a waste of money!  How many ineffective calls do these people make each day?  What problems are they part of solving?  It's hard to imagine that they help solve any problems when they don't even know why they are calling.

I finally received a reply from Timothy Garling that answered none of my questions directly.  It was all government-ese and frankly, I intend to compare what he wrote to what I actually asked him on this site.  That's a bigger job than I have time for right now.

Until then, I remain

Condemned to Broward County Transit